Shipping policy
Ellinoire Shipping Policy
At Ellinoire we are committed to providing an exceptional shopping experience for our Australian customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.
Shipping Locations
We ship only to addresses within Australia.
Delivery Times
Below are the estimated delivery times for all packages:
• Order cutoff time: 5:00 PM AEST (GMT+10). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 10 business days (Monday to Friday).
• Estimated delivery time: 7 to 12 business days.
Shipping Costs Free Shipping:
All orders within Australia qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.
Responsibility for Delivery
Ellinoire is responsible for your order until it is delivered to the provided address. If a package is lost or damaged in transit, we will arrange a replacement or refund at no additional cost in accordance with Australian Consumer Law.
Questions?
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information
For any questions regarding shipping or delivery, please contact us:
Email: support@ellinoire.com
Phone: +61480009774
Company Information
Company Name: Norwik Group AB
Brand: Ellinoire
Company Number: 559532-8088
Company Address: Västergatan 5A 941 62 Piteå, Sweden
Customer Service: Monday to Friday: 9:00 AM - 5:00 PM AEST (GMT+10)
Saturday and Sunday: Closed.
We strive to respond within 24 hours during our customer service hours.
Thank you for shopping with Ellinoire.
